Secret Sales
Secret Sales is a UK off-price marketplace for designer and high-street fashion, trainers, watches, fragrance and homeware, with each order shipped by a vetted third-party seller.
Offer message: Up to 65% off men's polos & t-shirts | Shop Fred Perry, The North Face, Nike, Gant, Moschino & more
Offer message: Up to 65% off men's polos & t-shirts | Shop Fred Perry, The North Face, Nike, Gant, Moschino & more
Up to 65% off Trespass | Shop Coats, Jackets, Activewear, T-Shirts & more Link: https://www.secretsales.com/c/trespass/
Up to 65% off Trespass | Shop Coats, Jackets, Activewear, T-Shirts & more Link: https://www.secretsales.com/c/trespass/
About Secret Sales
Secret Sales is a London-registered online marketplace for reduced-price fashion and lifestyle brands. It began in 2007 by running time-limited online brand events and changed direction in 2020 under new ownership. The website is operated by Lifestyle Retail Group Online Ltd (company 06264879), but each purchase is made from the third-party seller that lists the item.
What Secret Sales sells
- Women's, men's and kids' clothing, from coats and co-ords to jeans and wedding-guest outfits
- Trainers and other footwear from brands such as Converse, Clarks and Inov-8
- Watches and designer accessories, including Gucci and Burberry watches and Chanel bags
- Fragrance and beauty, such as Parfums de Marly scents and Medicube skincare
- Homeware, travel accessories and a wedding shop
According to its About page, the catalogue grew from about 100 brands in 2020 to more than 2,000. Sellers send out their own stock, so a single order can arrive in several parcels, and the expected delivery date is shown beside the add-to-basket button on each product.
Delivery and returns
Delivery costs a flat £2.99 per order, however many parcels it is split into. Standard delivery takes 3 to 5 days, some items arrive in 1 to 3 days and a small number take 5 to 7. Secret Sales delivers only to addresses in mainland UK and Northern Ireland, and runs separate websites for Germany, the Netherlands, Spain and Sweden.
Change-of-mind returns are accepted within 30 days of purchase for items in their original condition with labels attached. Each return costs £4.00 per order, even when the order came from several sellers. Underwear, opened beauty products and perfume, pierced jewellery with a broken seal and watches that have been adjusted cannot be returned, and damaged deliveries should be reported within 14 days.
Ways to save at Secret Sales
Students can verify through Student Beans on the Secret Sales student page, and NHS workers verify through GoCertify on a separate page. Category pages also group stock into price bands such as under £20 and under £50.
Secret Sales was founded in 2007.
Discounts & Loyalty
Student Discount
Through Student Beans: students verify on secretsales.com/student-discount to unlock the student rate.
NHS Discount
Through GoCertify: NHS workers verify on the Secret Sales NHS page (secretsales.com/nhs-discount).
Shipping & Returns
UK only (mainland UK and Northern Ireland): flat £2.99 per order, however many parcels. Standard 3–5 days; some items 1–3 days, a few 5–7 days; the expected date shows on each product page. Separate Secret Sales websites serve Germany, the Netherlands, Spain and Sweden.
Returns Policy
Return within 30 days of purchase, in original condition and packaging with labels attached. Returns cost £4.00 per order, even across several sellers. Underwear, unsealed swimwear and pierced jewellery, opened beauty and perfume, and adjusted items are excluded. Report damaged items within 14 days; refunds take up to 10 days after the return arrives.
Company Information
Founded
2007
Frequently Asked Questions
How much is Secret Sales delivery?
Secret Sales charges a flat £2.99 per order, even when items arrive in separate parcels from different sellers. Standard delivery takes 3 to 5 days, and the expected date appears on each product page.
What is the Secret Sales returns policy?
Unwanted items can be returned within 30 days of purchase in original condition with labels attached. Returns cost £4.00 per order, and refunds can take up to 10 days to process after the warehouse receives the parcel.
Does Secret Sales have a student discount?
Yes. Students verify their status through Student Beans on the Secret Sales student page to unlock it. NHS workers have a separate scheme, verified through GoCertify.
Who owns Secret Sales?
Secret Sales is operated by Lifestyle Retail Group Online Ltd, UK company number 06264879, with its registered office on Great Portland Street in London. Purchases are made from the third-party sellers listed on the marketplace.
Why does a Secret Sales order arrive in several parcels?
Items ship directly from the individual sellers on the marketplace, so one order can arrive in several parcels on different days. The £2.99 delivery charge still applies only once per order.
Does Secret Sales deliver outside the UK?
No. Secret Sales delivers only to mainland UK addresses, including Northern Ireland. Shoppers elsewhere are pointed to its separate websites for Germany, the Netherlands, Spain and Sweden.
How can shoppers contact Secret Sales?
Secret Sales runs live chat and Facebook Messenger from 8am to 6pm Monday to Friday and from 9am to 12:30pm at weekends. Its contact form aims to answer within 24 hours.
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Customer Service Hours
Live chat and Messenger: Mon–Fri 8am–6pm, Sat–Sun 9am–12:30pm
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