Chums
Chums offers high-quality, amazing value clothing and footwear for mature men and women, alongside an extensive homeware selection, with over 40 years of trusted service.
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Shop at ChumsAbout Chums: A Heritage of Quality and Value
Chums, founded in 1981, has proudly served UK customers for over 40 years as a family-run, multichannel retailer based in Knowsley, Merseyside. Renowned for its commitment to quality and exceptional value, Chums specialises in providing comfortable and stylish fashion for mature men and women. Their extensive experience in the mail order and e-commerce sectors ensures a seamless shopping experience.
Discover the Diverse Chums Product Range
Fashion and Footwear for Every Occasion
The core of the Chums offering lies in its comprehensive selection of men's and women's clothing. Shoppers can find everything from everyday essentials like casual shorts and t-shirts to more formal options such as smart coats, jackets, and tailored trousers. Explore popular clothing categories including shirts, blouses, knitwear, nightwear, and a wide array of trousers in styles like cargo, chino, corduroy, and elasticated waistbands. Complement your outfit with their impressive range of footwear, featuring comfortable shoes, boots, and slippers from respected brands like Skechers, Dr Keller, and Cushion Walk.
Enhance Your Home with Chums Homeware
Beyond fashion, Chums extends its commitment to quality into the home with an extensive homeware selection. Discover beautiful soft furnishings, high-quality cookware, and a variety of electrical appliances designed to make life easier and more comfortable. Featuring prestigious lines from brands such as Silentnight, Christy, and Belledorm, Chums provides everything you need to create a cosy and inviting living space.
Seamless Shopping and Customer Care at Chums
Chums prioritises customer satisfaction with a user-friendly online experience and dedicated support. Enjoy free standard UK delivery on orders over £60, with a reliable tracking service via Evri. Returns are made easy with a 30-day free returns and exchange policy, utilising convenient Evri ParcelShops, Lockers, or Asda locations. Their friendly customer service team is available via phone or online contact form. Chums also rewards its customers with a "Complete Savings" loyalty programme and offers valuable discounts for students, NHS staff, and military personnel.
Chums was founded in 1981 and is headquartered in Liverpool, England. It is part of Chums Limited, with Online only locations.
Discounts & Loyalty
Student Discount
Chums offers a 5% student discount with code CHUM5, which includes free delivery. Students can also get 10% off their first order via Student Beans.
NHS Discount
Chums offers a 7% NHS Staff Discount with code SHOP7, including free delivery. Discounts of 10% and 15% for NHS staff and key workers are also available, with the 15% discount accessible via healthservicediscounts.com.
Military / Blue Light Discount
Chums provides a military discount, typically 15%, accessible through verification services like Defence Discount Service in the UK. Some sources also mention a 20% military discount.
Loyalty Programme
Complete Savings
A subscription-based savings program offering members cashback rewards and discounts at over 1,000 UK online retailers.
Shipping & Returns
UK delivery available.
Returns Policy
Returns accepted - check website for policy
Company Information
Founded
1981
Headquarters
Liverpool, England
Number of Stores
Online only
Parent Company
Chums Limited
Payment Methods
Sustainability
Chums is committed to minimising waste and reducing its carbon footprint. Initiatives include efficient operations, internal and customer recycling promotion, LED lighting, and a 'Cycle to Work' scheme. Catalogues are printed on 100% sustainably resourced, paper-wrapped material. Plastic packaging uses a minimum of 30% recycled content, with most bags at least 68% recycled and fully recyclable.
Frequently Asked Questions
What are Chums' delivery options and costs?
Standard UK delivery costs £5.95, with Scottish Highlands and Islands costing £7.00. You can get FREE standard UK delivery on orders over £60 by using promotional code ‘60FREE’ at checkout. An Express Delivery service (1-2 working days) is available for an additional fee on in-stock items, excluding weekends and Bank Holidays.
How do I return an item to Chums?
You have 30 days to return most items. Returns are made via Evri ParcelShop or Evri Lockers using the prepaid label attached to your invoice. If you've misplaced your label, you can generate a new one online. You can also return goods at over 300 Asda locations. Certain items like made-to-measure, bulky, or hygiene products may have specific return conditions.
How can I contact Chums customer service?
You can call our enquiry line on 03333 554455. Lines are open 8am-8pm Mon-Tue, 8am-6:30pm Wed-Fri, 8am-5pm Sat, and 9am-5pm Sun (excluding bank holidays). You can also find answers to common questions in our FAQ section or get in touch via our online contact form. For general enquiries, email enquiries@chums.co.uk.
What kind of products does Chums offer?
Chums offers a wide range of high-quality clothing and footwear for mature men and women, including shirts, blouses, coats, jackets, trousers, knitwear, shoes, boots, and slippers. We also feature an extensive homeware selection, including soft furnishings, cookware, and electrical appliances from popular brands.
Can I track my Chums order?
Yes, once your order is dispatched, if we have your email address, you will receive a 16-digit tracking number. You can track your order by visiting the Evri website or downloading the Evri app. Customers with an online account can also track orders by signing into the 'my account' section of our website.
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Contact Information
Customer Service
03333 554455Customer Service Email
enquiries@chums.co.ukCustomer Service Hours
8am to 8pm Monday and Tuesday, 8am to 6:30pm Wednesday to Friday, 8am to 5pm on Saturday and 9am to 5pm on Sunday (excluding bank holidays)
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