Image Skincare

About Image Skincare

Image Skincare is the UK online store for IMAGE Skincare, an American professional skincare brand co-founded by esthetician Janna Ronert and plastic surgeon Dr Marc Ronert. The UK site is operated by Wigmore Medical Ltd (Companies House 03310740, incorporated in 1997), whose trading address is 23 Wigmore Street, London, and it sells in pounds to UK addresses.

What Image Skincare sells

• Cleansers, exfoliators and scrubs, masques, and eye and lip care
• Serums and moisturisers in named lines including Vital C, Ageless, Vol.U.Lift, Ormedic, Biome+, Clear Cell, Iluma and Image MD
• Daily Prevention and Prevention+ sun protection
• Travel sizes, skincare sets and build-your-own kits

The UK site sorts its catalogue by skin concern, from dryness and fine lines to blemishes, dark spots and redness, and by ingredient, including retinol, vitamin C, niacinamide, bakuchiol and glycolic and salicylic acids. IMAGE also supplies skin clinics, and the site has a professional locator for finding a nearby salon that uses the range.

Delivery and returns

UK orders under £75 cost £3.95 to send and orders over £75 ship free, both by DHL with next-working-day delivery. Orders placed before 1pm on a weekday are processed the same day, and weekend orders leave on the next business day. The store also delivers to Jersey, Guernsey and the Isle of Man, but not to Ireland or other countries.

Unopened, unused full-size products can be returned within 14 days of delivery for a full refund, but only with a Return Management Authorisation number issued by info@imageskincare.co.uk, and the customer pays return shipping. Damaged parcels or shipping errors must be reported within 48 hours of delivery. T-shirts, trial kits, samples and items marked non-returnable cannot be sent back, and refunds are processed within 10 days of the parcel arriving.