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Fresh

Fresh

Fresh is a skincare brand founded in 1991 and owned by LVMH, selling cleansers such as its Soy Face Cleanser, face creams, body care, lip care and fragrance.

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About Fresh

Fresh is a skincare and body care brand that Lev Glazman and Alina Roytberg started as a single shop in 1991. Part of LVMH since 2000, it is now based in New York and sells in more than 25 countries, according to its parent company. Shoppers in Britain buy through fresh.com/uk, which prices in pounds and has its own returns team.

What Fresh sells

  • Cleansers, including the Soy Face Cleanser, which LVMH says sells one unit every 30 seconds worldwide
  • Moisturisers and face creams such as Crème Ancienne, plus the Vitamin Nectar skincare collection
  • Body care in the Milk collection
  • Lip care and fragrance
  • Skincare sets and gift sets

LVMH describes Fresh as choosing natural ingredients for their quality and potency, and says each formula can take up to three years to develop. Crème Ancienne was inspired by a recipe attributed to the ancient physician Galen and is made by hand in small batches in a monastery, according to the group.

Delivery and returns

The UK shipping policy lists standard delivery at £5.00, taking 4 to 6 business days, with free standard delivery on orders of £50 and over. Express delivery takes 2 to 3 business days.

Unused and unopened products in their original packaging can be returned within 14 days of purchase, once a return has been requested. Online orders must come back through fresh.com/uk rather than to a Fresh boutique or a retail partner, and refunds go to the original payment method. The UK returns team answers questions by email at ukcustomerservices@fresh.com, and the policy states that statutory rights are unaffected.

Fresh was founded in 1991 and is headquartered in New York. It is part of LVMH.

Shipping & Returns

Free delivery over £50

UK standard £5.00, 4–6 business days; free standard delivery on orders of £50 and over; express 2–3 business days.

Returns Policy

Request a return within 14 days of purchase. Products must be unused, unopened and in original packaging. Online orders must be returned through fresh.com/uk, not to Fresh boutiques or retail partners. Refunds go to the original payment method; queries to ukcustomerservices@fresh.com.

Company Information

Founded

1991

Headquarters

New York

Parent Company

LVMH

Frequently Asked Questions

How much is Fresh delivery to the UK?

Fresh's UK shipping policy lists standard delivery at £5.00, taking 4 to 6 business days, and free standard delivery on orders of £50 and over. Express delivery takes 2 to 3 business days.

What is the Fresh returns policy in the UK?

Fresh accepts unused, unopened products in their original packaging within 14 days of purchase, once a return has been requested. Refunds go to the original payment method, and online orders cannot be returned to boutiques or retail partners.

Who owns Fresh?

Fresh has been owned by LVMH since 2000. Lev Glazman and Alina Roytberg founded it as a shop in 1991, and LVMH describes the brand as a global company based in New York.

What is Fresh Crème Ancienne?

Crème Ancienne is a Fresh face cream inspired by a recipe attributed to the ancient physician Galen. LVMH says it is made by hand in small batches in a monastery.

Which products is Fresh known for?

Fresh is known for its Soy Face Cleanser, which LVMH says sells one unit every 30 seconds worldwide, and for Crème Ancienne. Its UK range also includes the Vitamin Nectar skincare line and Milk body care.

How can shoppers contact Fresh UK customer service?

Fresh's UK customer service team handles refund and return questions by email at ukcustomerservices@fresh.com. The address appears on the UK returns policy page for orders placed on fresh.com/uk.

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