BioVelvet

About BioVelvet

BioVelvet is a skincare brand that makes a cream and a lip balm with deer antler velvet extract as the headline ingredient. According to the brand, its founder is Dr Doron Zur, a veterinarian and scientist whose interest in the material began on a trip to New Zealand more than 20 years ago. The UK web store, biovelvet.co.uk, is set up in London and charges in pounds sterling.

What BioVelvet sells

• A deer antler velvet cream in three formats: a single 50ml size, a twin pack of two 50ml creams and a larger 200ml size
• A 5g lip balm that pairs deer antler velvet with manuka oil and propolis

The About page lists the cream's other ingredients as tea tree oil, aloe vera, seaweed, green tea and ginkgo biloba, together with sea minerals, vitamin C, essential fatty acids and amino acids. The homepage says the velvet itself comes from New Zealand.

Delivery and returns

Every UK order travels by DPD. Standard delivery costs £3.99 and takes 1 to 3 business days from dispatch, and orders over £75 ship free. The store aims to process orders within 1 to 2 business days, and DPD's Predict service gives a one-hour delivery window on the day. Addresses in the Scottish Highlands, Northern Ireland and offshore islands can carry a small surcharge and take a little longer. The shipping policy limits biovelvet.co.uk to UK addresses; American shoppers are pointed to a separate store at biovelvet.com.

A return has to be requested by email within 90 days of receiving the order, and parcels sent back without authorisation are refused. Items must be unopened, unused and in their original packaging, with proof of purchase. Shoppers who change their mind pay the return postage, and the original £3.99 delivery charge is kept. Approved refunds reach the original payment method within 10 business days after the parcel has been inspected. Damaged, faulty or wrong items should be reported with the order number and photos for a replacement or a full refund. Direct exchanges are not available.

Ways to save at BioVelvet

Buying the twin pack works out cheaper than two separate 50ml creams, and the free delivery line sits at £75. Checkout accepts Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay cards, plus Apple Pay, Google Pay, Shop Pay and Klarna.