WeAreLoha

About WeAreLoha

WeAreLoha is the online store of the Loha haircare brand, run by “We Are Loha Limited”, a private company incorporated in England on 13 May 2025 (Companies House number 16447666) with its registered office in Manchester. The store prices in pounds sterling, and its range is built around LOHA-X, the brand's own blend of 13 ingredients and extracts.

What WeAreLoha sells

• A leave-in scalp serum, sold as a single bottle or in two- and four-bottle packs
• Shampoo and conditioner, individually or as a bundle
• Three styling products: a matte styling clay, a lightweight styling paste and a texture spray
• Routine sets that pair the serum with the wash products
• A handheld scalp roller with 540 titanium microneedles 0.25 mm long, and a waterproof wash bag

The homepage lists what goes into LOHA-X. The named ingredients include Baicapil at 3%, a complex of Scutellaria baicalensis root, soy germ and wheat germ extracts, together with caffeine, biotin (vitamin B7), a prebiotic complex of inulin and fructose, Panax ginseng root and Lamium album extract. The terms of service class the range as cosmetic hair products for external use and recommend a patch test before first use.

Delivery and returns

UK orders over £45 are delivered free, according to the site banner. Below that, checkout lists a Royal Mail 48-hour standard service for £2.99. The store also ships to 49 other countries, among them Ireland, most of the EU, the US, Canada, Australia, Japan and several Gulf states.

Under the brand's cancellation policy, UK shoppers can cancel within 14 days of receiving an order, subscription orders included, by emailing hello@weareloha.com or using the link in the confirmation email. Opened or used products, or any with a broken hygiene seal, cannot come back unless faulty. Faulty, damaged or wrong items reported within 30 days are refunded or replaced, with return postage covered. Eligible products also carry a 180-day money-back guarantee that requires proof of purchase and use as recommended. Refunds are made within 14 days of the return arriving at the brand's address in Chorley, Lancashire.

Buying options

Products can be bought once or as a repeat-delivery subscription at a chosen frequency, which can be changed or cancelled any time before the next billing date. Business buyers have a separate trade login.