Droplet
Droplet is a London home fragrance brand selling incense cones, reed diffusers, wax warmers and scent burner sets, with scents developed in Grasse, France.
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About Droplet
Droplet is a home fragrance brand founded by siblings Sam and Lucie Beecham, who design the products in London and develop the scents with perfumers in Grasse, France. Its UK store, thedropletco.co.uk, is operated by THE DROPLETCO LIMITED, registered in England and Wales in 2026 under company number 17048855, with both founders as directors.
What Droplet sells
- Incense droplets (cones) in multipacks and single aromas, including Palo Santo
- Reed diffusers, scented drops and the Scent Amplifier diffuser
- A ceramic wax warmer with wax melts, and a scent burner set with a handblown glass vessel, a chrome frame and 8 tealights
- Collaboration lines: Houseplant by Droplet with Seth Rogen's Houseplant, and PSG x Droplet incense
The six core aromas are Green Grass, Wild Berry, Fig Leaf, Rose, Orange Blossom and Mimosa. Droplet describes its products as vegan and cruelty-free and says they are safe around pets when used in a well-ventilated room. Its reed diffuser guide says to turn the reeds after 3 to 4 hours, then every few days.
Delivery and returns
Standard UK delivery takes 2 to 4 days, and orders above £40 ship free. Next-day delivery covers orders placed before 1pm from Monday to Thursday. Prices stay in pounds for buyers elsewhere in Europe: the store ships to EU countries plus Norway, Switzerland and Iceland, and its FAQ puts EU delivery at 4 to 15 business days.
A problem has to be raised within 14 days of purchase, after which Droplet gives no refund or exchange. Items must be unused and in their original packaging. Customers first email info@thedropletco.com with a photo or video of the product, then post it to the returns address in Camberley, Surrey; approved refunds go back to the original payment method.
Subscriptions
Some products can be bought on a plan that renews every 30 days. A cancellation must be made in the customer account at least 3 calendar days before the next billing date, or it only applies from the following cycle.
Shipping & Returns
UK standard 2 to 4 days; free above £40. Next-day delivery on orders placed before 1pm, Monday to Thursday. Ships to EU countries plus Norway, Switzerland and Iceland (prices in GBP); EU delivery 4 to 15 business days.
Returns Policy
Raise a return within 14 days of purchase by emailing info@thedropletco.com with a photo or video. Items must be unused, in the condition received and in original packaging. Post to DROPLET Returns, c/o Haul+Store, Camberley GU15 3DT. Approved refunds go to the original payment method.
Frequently Asked Questions
How long does Droplet take to deliver in the UK?
Standard UK shipping takes 2 to 4 days, and orders above £40 ship free. Next-day delivery applies to orders placed before 1pm from Monday to Thursday.
What is Droplet's returns policy?
Droplet must be told about a return within 14 days of purchase, and the item has to be unused and in its original packaging. Customers email info@thedropletco.com with a photo or video first, then post it to the Camberley returns address.
Who owns Droplet?
Siblings Sam and Lucie Beecham founded Droplet and are the directors of THE DROPLETCO LIMITED, which runs the UK store. The company was registered in England and Wales in 2026 under number 17048855.
Where are Droplet fragrances made?
Droplet says its fragrances are developed in Grasse, France, while the products are designed in London. The core range covers six aromas: Green Grass, Wild Berry, Fig Leaf, Rose, Orange Blossom and Mimosa.
Are Droplet products safe to use around pets?
Yes, according to Droplet, all of its products are safe to use around pets. The brand still advises using them in a well-ventilated space and keeping them out of reach.
Does Droplet ship outside the UK?
Yes. Droplet ships to EU countries plus Norway, Switzerland and Iceland, with prices shown in pounds sterling. Its FAQ puts EU delivery at 4 to 15 business days depending on the destination.
How do Droplet subscriptions work?
Droplet subscriptions renew automatically every 30 days. To avoid the next charge, cancel in the customer account at least 3 calendar days before the renewal date; later cancellations take effect from the following period.
How can shoppers contact Droplet?
Droplet handles order, tracking and returns questions by email at info@thedropletco.com. Its contact page also has a message form, and the site links to Droplet accounts on Facebook, Instagram, TikTok, Pinterest and YouTube.
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Customer Service Email
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