Crabtree & Evelyn
Crabtree & Evelyn offers luxurious bath, body, and hair care essentials, blending natural ingredients with modern formulations for a truly indulgent self-care experience.
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Shop at Crabtree & EvelynAbout Crabtree & Evelyn
Crabtree & Evelyn, a distinguished UK retailer and brand, was established in 1972 and is headquartered in London. With a rich history spanning over five decades, the company has become a trusted name in luxury bath, body, and hair care. Since 2019, Crabtree & Evelyn has transitioned to an exclusively online retail model, ceasing all physical store and wholesale operations worldwide. This focus on digital commerce allows them to reach a global audience with their exquisite product lines, maintaining their commitment to quality and customer satisfaction.
Explore the Luxurious Product Range
The Crabtree & Evelyn online shop offers a comprehensive selection of premium personal care products. Customers can browse extensive collections for hands, body, face, and hair, alongside a curated range of lifestyle items. Discover nourishing hand creams, hydrating body lotions, revitalising shampoos, and luxurious bath oils. Highlights include their modern take on rose-infused products, everyday face and body essentials, and small batch remedies designed to soothe and invigorate. The brand also features artisan-made accessories, co-created with craftsmen, adding a unique touch to their offerings.
Exclusive Online Shopping Experience
Shopping at Crabtree & Evelyn is a rewarding experience, enhanced by various customer-focused initiatives. While the brand operates solely online, dedicated customer support is available for UK residents via customercareuk@crabtree-evelyn.co.uk. For loyal patrons, the Wild Beauty Club rewards programme offers points for every purchase, leading to exclusive vouchers and special promotions. Crabtree & Evelyn also provides valuable discounts, including a 10% student discount (verified through Student Beans and Gocertify), a 15% discount for NHS and essential workers (using code NHS15), and military discounts, ensuring a more accessible luxury experience for a wider audience.
Crabtree & Evelyn was founded in 1972 and is headquartered in London, United Kingdom. It is part of Nan Hai Corporation, with 0 locations.
Discounts & Loyalty
Student Discount
Available via Student Beans
NHS Discount
Crabtree & Evelyn offers a 15% discount for essential workers, including NHS and healthcare staff.
Military / Blue Light Discount
Crabtree & Evelyn offers a 15% discount for military personnel, including active duty, veterans, reservists, and their families. Eligibility can be verified through a third-party service like SheerID or ID.me.
Gift Cards Available
Loyalty Programme
Wild Beauty Club
Earn 1 point per £1 spent; tiers include Green (£50+), Black (£200+), and Gold (£500+)
Shipping & Returns
Crabtree & Evelyn offers convenient online shopping with delivery across the UK. Specific delivery options, including standard and potentially express services, along with associated costs and estimated delivery times, are detailed during the checkout process on their website. Customers are encouraged to review the delivery information provided at the time of purchase for the most accurate details.
Returns Policy
Crabtree & Evelyn accepts returns for most products within a specified period, typically 14 to 30 days from the date of purchase, provided items are unused, in their original condition, and with all packaging intact. For detailed instructions on how to initiate a return, specific conditions, and information regarding refunds or exchanges, please refer to the dedicated returns policy section on their official website.
Company Information
Founded
1972
Headquarters
London, United Kingdom
Number of Stores
0
Parent Company
Nan Hai Corporation
Payment Methods
Sustainability
Majority of products use recyclable PET plastic; boxes are 100% recyclable and made from 80% recycled material
Frequently Asked Questions
What types of products does Crabtree & Evelyn offer?
Crabtree & Evelyn specialises in luxury bath, body, and hair care products. Their range includes moisturisers, hand creams, shower gels, shampoos, conditioners, fragrances, and artisan-made accessories, all crafted with botanical ingredients.
Does Crabtree & Evelyn have physical stores in the UK?
No, Crabtree & Evelyn transitioned to an exclusively online model in 2019 and no longer operates any physical retail stores worldwide. All purchases can be made directly through their official website.
How can I contact Crabtree & Evelyn customer service?
For customer enquiries, you can reach Crabtree & Evelyn's customer service team via email at customercareuk@crabtree-evelyn.co.uk. The website also directs users to a 'Help button' for assistance.
Are there any discounts available for students or essential workers?
Yes, Crabtree & Evelyn offers a 10% student discount via Student Beans. They also provide a 15% discount for NHS/healthcare workers and military personnel, with eligibility verified through third-party services.
What is the Wild Beauty Club?
The Wild Beauty Club is Crabtree & Evelyn's loyalty programme for customers in the UK and US. Members earn points on every purchase, which can be redeemed for vouchers, exclusive promotions, and invitations to special events.
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Contact Information
Customer Service Email
customercareuk@crabtree-evelyn.co.ukCustomer Service Hours
Mon-Fri 9am-5pm
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