Susan Caplan
Susan Caplan is a London vintage jewellery business founded in 2008, selling designer earrings, necklaces and brooches from Chanel, Dior and Givenchy plus its own Rediscovered line.
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About Susan Caplan
Susan Caplan is a London-based seller of vintage designer jewellery, started in 2008 by its namesake founder. Raised among antique collectors, she worked in antiques before launching the business, and the brand says she personally approves each piece for authenticity, quality and condition before it is listed.
What Susan Caplan sells
- Designer vintage pieces from houses including Chanel, Christian Dior, Givenchy, Valentino, Nina Ricci, Trifari, Monet, Napier and Kenneth Jay Lane
- Rediscovered by Susan Caplan, the brand's own line of earrings, necklaces, bracelets and brooches
- Clip-on and post earrings, pearl jewellery, tennis bracelets, T-bar necklaces and enamel designs
- Vintage belts, a Wedding Studio edit for brides, gift cards and an outlet section
According to the company, its collections have been sold through the Victoria and Albert Museum shop, The Metropolitan Museum of Art shop in New York, Mappin & Webb and Net-a-Porter. The stock covers around eight decades of costume and designer jewellery.
Delivery and returns
Standard UK delivery costs £4.99 and takes 2 to 4 working days, and UK orders over £200 are delivered free. Next-day and Saturday services cost £9.99 each, with a 2pm cut-off (Friday for Saturday delivery). Bank holiday deliveries and PO box addresses are not available. Overseas rates range from £9.99 to £29.99 depending on the region, cost nothing on orders over £350 and already include customs and duty charges for most destinations.
Pieces can be returned within 14 days of delivery for a refund, an exchange or a credit note valid for 12 months. Returned jewellery must be unworn and in its original condition, post earrings cannot be returned, and the original delivery charge is not refunded. Refunds are processed within 14 working days of the item being inspected.
Ways to save at Susan Caplan
Newsletter subscribers receive 10% off a first order (checked October 2026). Gift cards are sold online, and an outlet section sits alongside the main collections.
Susan Caplan was founded in 2008 and is headquartered in London.
Discounts & Loyalty
Gift Cards Available
Shipping & Returns
UK standard £4.99, 2 to 4 working days; free over £200. Next day £9.99 (order by 2pm Monday to Friday); Saturday £9.99 (order by 2pm Friday). No bank holiday or PO box delivery. International £9.99 to £29.99 by region, no charge over £350, with customs and duties included for most destinations.
Returns Policy
Return within 14 days of delivery for a refund, exchange or 12-month credit note. Items must be unworn and in original condition; post earrings cannot be returned. Delivery costs are not refunded. Refunds within 14 working days of inspection. Report damaged or faulty items to customercare@susancaplan.co.uk.
Company Information
Founded
2008
Headquarters
London
Frequently Asked Questions
How much is Susan Caplan UK delivery?
UK standard delivery costs £4.99 and takes 2 to 4 working days, and it is free on orders over £200. Next-day delivery costs £9.99 for orders placed by 2pm, Monday to Friday.
Does Susan Caplan ship internationally?
Yes. International rates run from £9.99 to £29.99 depending on the region, and orders over £350 ship at no charge. The rates include customs and duty charges, apart from some higher-value orders to Australia and New Zealand.
What is Susan Caplan's returns policy?
Returns are accepted within 14 days of delivery for a refund, an exchange or a 12-month credit note. Items must be unworn and in their original condition, post earrings cannot be returned, and delivery costs are non-refundable.
How can shoppers save money at Susan Caplan?
Newsletter sign-ups get 10% off a first order (checked October 2026). Susan Caplan also has an outlet section on its website and sells gift cards that can be spent across the collections.
Who founded Susan Caplan?
Susan Caplan founded the business in 2008 after working in antiques, having grown up in a London family of antique collectors. The brand says she approves every piece it sells for authenticity and condition.
Which designers does Susan Caplan sell?
Susan Caplan's designer vintage range includes pieces by Chanel, Christian Dior, Givenchy, Valentino, Trifari, Monet, Napier and Kenneth Jay Lane. The brand says its stock spans around eight decades of jewellery design.
How do shoppers contact Susan Caplan customer care?
Susan Caplan's customer care team uses customercare@susancaplan.co.uk, the address its delivery and returns page gives for reporting damaged or faulty items and for questions about an order.
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Customer Service Email
customercare@susancaplan.co.ukSimilar Shops
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