Bagsmart

About Bagsmart

Bagsmart is a bag and travel-organiser brand whose UK web store, uk.bagsmart.com, sells in pounds sterling and delivers only within the United Kingdom, according to its shipping page. The contact page names the operator as Worthfind International Limited of Wan Chai, Hong Kong, and the footer credits Bagsmart, Inc. Separate storefronts serve the US, Australia, the EU and Japan.

What Bagsmart sells

• Travel and laptop backpacks, including wheeled roller backpacks in the Blast Pro line
• Duffles, weekenders, rolling duffels and gym bags, plus REIKI mesh mini duffles
• Totes, crossbody bags and slings, among them the quilted Bubble laptop tote
• Hanging toiletry bags, makeup bags, jewellery organisers and compression packing cubes
• Nappy backpacks and totes in the Paz range, kids' backpacks, lunch bags and pet travel carriers
• Laptop sleeves, camera slings and water-bottle slings

Products are grouped into named collections such as Blast, Faro, Paz, Crush, Coast and REIKI. Bagsmart's product guarantee page says every bag bought directly from the brand has a lifetime warranty for its first owner, covering defective materials and components. For luggage it lists cracked shells, broken wheels or handles and failed zips; cosmetic marks and accidental damage are excluded.

Delivery and returns

Standard UK delivery costs £5 on orders under £50 and is free on orders over £50. Orders are processed in 1 to 2 business days and then take 3 to 7 business days to arrive, with deliveries made Monday to Friday only. A tracking number is emailed once the parcel ships.

Returns and exchanges must be requested within 30 days of receiving the item, by emailing ukservice@bagsmart.com with the order number, the reason and photos of the item with its tags and packaging. Bagsmart then supplies the return address, which is not the one printed on the parcel. Shoppers pay return postage for unwanted items, while damaged goods come back at no cost. A refused delivery has 10% of the refund deducted, and refunds can take 14 business days to process.

Paying at Bagsmart

The payment page lists credit and debit cards, PayPal, Klarna in four instalments, Apple Pay, Google Pay, Western Union and wire transfer. Orders paid by Western Union or wire transfer are marked as confirmed within 2 working days of the payment being checked.