Specscart
Specscart is a Greater Manchester online optician selling prescription glasses, sunglasses and varifocal lenses, with frames glazed at its own lab in Bury.
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About Specscart
Specscart is an eyewear retailer from Bury, Greater Manchester, selling prescription glasses and sunglasses online and through three opticians' stores in Bury, Urmston and Walkden. It dates from 2017 and is the trading name of HRM International Limited (Companies House 10855134), whose trading office is on Union Street in Bury. Orders are glazed at the company's own lens lab in the town.
What Specscart sells
- More than 2,000 frame styles for prescription glasses
- Sunglasses and sports eyewear
- Lens upgrades: varifocals, including a Zeiss varifocal option, thin lenses, Transitions light-reactive lenses, blue light filtering and anti-reflective coatings
- A free home trial of 4 frames, 3 lens samples and a UV pen for 7 days
- Eye tests at its three stores, which Specscart says are free for everyone, NHS-eligible or not
To order prescription glasses online, Specscart's terms ask for a written prescription issued within the last 24 months, or 12 months for customers aged 70 and over. Customers eligible for NHS help with glasses can use it in the stores, but not on the website.
Delivery and returns
Shipping is free to every UK address. Single-vision glasses are dispatched within 24 hours, weekends included, while complex prescriptions and varifocals take longer; the delivery help page then gives a Royal Mail estimate of 24 business hours. Online orders can also be picked up free from the Bury store. Specscart ships free to other countries as well, in 7 to 14 business days, with any customs charges paid by the buyer.
Glasses can be returned within 30 days of dispatch, or 60 days for varifocals, and UK customers get a free returns label. The parcel must arrive back within 10 working days of the label being issued, with all accessories included; scratched, bent or worn frames are refused. One exchange is allowed per order, and it must be for an item of equal or higher value. Specscart puts refund processing at 10 to 15 working days, back to the original payment method. International customers pay their own return postage.
Customer service runs by phone on 0161 312 5767, by email at support@specscart.co.uk and by live chat, from 9am to 5:30pm Monday to Saturday and 10am to 4pm on Sunday.
Specscart was founded in 2017 and is headquartered in Bury, Greater Manchester, with 3 locations.
Shipping & Returns
UK delivery free to all addresses; single-vision glasses dispatched within 24 hours (complex prescriptions and varifocals take longer), then a Royal Mail estimate of 24 business hours. Free collection from the Bury store. International delivery free, 7 to 14 business days; customs paid by the buyer.
Returns Policy
Return within 30 days of dispatch (60 days for varifocals); free returns label for UK orders. The parcel must arrive within 10 working days of the label, with all accessories. Scratched, bent or worn frames refused. One exchange per order. Refunds to the original payment method in 10 to 15 working days. International buyers pay return postage.
Company Information
Founded
2017
Headquarters
Bury, Greater Manchester
Number of Stores
3
Frequently Asked Questions
How much is Specscart delivery in the UK?
UK delivery is free to every address. Single-vision glasses are dispatched within 24 hours, weekends included, and Specscart's help page estimates Royal Mail delivery within 24 business hours of dispatch.
What is the Specscart returns policy?
Glasses can be returned within 30 days of dispatch, or 60 days for varifocals, with a free returns label for UK customers. Frames must come back undamaged with all accessories, within 10 working days of the label being issued.
Are Specscart eye tests free?
Yes. Specscart says eye tests at its Bury, Urmston and Walkden stores are free for everyone, whether or not the customer qualifies for an NHS-funded test, and they are booked through its website.
Can NHS help with glasses be used at Specscart?
Yes, but only in Specscart's stores. Customers eligible for NHS help with glasses can use it at the Bury, Urmston and Walkden branches; the website cannot apply it to online orders.
Who owns Specscart and where is it based?
Specscart is the trading name of HRM International Limited, Companies House number 10855134, incorporated in July 2017. Its trading office and lens lab are in Bury, Greater Manchester.
How does the Specscart home trial work?
Specscart's free home trial lasts 7 days. It sends 4 frames, 3 lens samples and a UV pen to try at home, so shoppers can compare frame styles before ordering prescription glasses.
Does Specscart deliver outside the UK?
Yes. Specscart ships free to all countries, and international orders take 7 to 14 business days. Customs charges and return postage on international orders are paid by the customer.
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Customer Service
0161 312 5767Customer Service Email
support@specscart.co.ukCustomer Service Hours
Mon–Sat 9am–5:30pm; Sun 10am–4pm
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