Booking.com
Booking.com is your ultimate online travel agency, offering millions of places to stay, flights, car rentals, and attractions worldwide for every budget and trip.
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Shop at Booking.comAbout Booking.com
Booking.com stands as a global leader in online travel, established in 1996 and headquartered in Amsterdam, Netherlands. As a subsidiary of Booking Holdings Inc., it has built a reputation for its extensive reach and innovative approach to travel booking. The platform is dedicated to making travel accessible and enjoyable for everyone, offering an intuitive interface that simplifies the process of finding and reserving accommodation, flights, and other travel essentials worldwide. With a strong presence in the UK, including offices in London, Edinburgh, Manchester, and Bristol, Booking.com provides localised support and services to its vast customer base.
Explore the Booking.com Product Range
The core offering of Booking.com revolves around an immense selection of accommodation options. Travellers can search for and book everything from luxury hotels and boutique guesthouses to budget-friendly hostels and unique holiday rentals. Beyond just stays, Booking.com is a comprehensive travel hub, enabling users to book flights to destinations across the globe, arrange car rentals for convenient ground transportation, and discover a wide array of attractions and experiences. Whether you're planning a city break in Tbilisi, a business trip to Meerbusch, or a relaxing beach holiday, Booking.com provides the tools to build your perfect itinerary.
Seamless Travel Planning and Exclusive Benefits
Booking.com is designed for ease of use, featuring powerful search filters that allow you to refine your choices by location, price, review score, and specific amenities. The platform also offers a valuable Genius loyalty programme, rewarding frequent travellers with increasing discounts and perks across three levels, including free breakfasts and room upgrades. For key workers, Booking.com offers specific discounts, such as up to 15% off for NHS staff in the UK. With 24/7 customer service available by phone and live chat, assistance is always at hand, ensuring a smooth and stress-free booking experience from start to finish. Discover your next adventure and book with confidence at Booking.com.
Booking.com was founded in 1996 and is headquartered in Amsterdam, Netherlands. It is part of Booking Holdings Inc., with Over 190 support offices globally locations.
Discounts & Loyalty
NHS Discount
Booking.com offers NHS staff in the UK up to 15% off UK and overseas hotel bookings, plus an extra 4% cashback. Eligibility is verified through an NHS ID.
Military / Blue Light Discount
Booking.com offers exclusive bonuses and rates on select cruise lines for active, reserve, and retired military members in the U.S. and Canada. Military ID may be required for verification.
Loyalty Programme
Genius
Booking.com's free Genius loyalty programme has three levels, offering increasing discounts (10-20% on stays, 10-15% on rental cars), free breakfasts, room upgrades, and priority support for frequent travellers.
Shipping & Returns
Booking.com provides digital booking services for travel accommodations, flights, car rentals, and attractions. All confirmations and tickets are sent electronically, typically via email, immediately after a successful booking. There is no physical delivery of goods.
Returns Policy
Booking.com's 'returns' policy refers to the cancellation or modification of bookings. Policies vary by property, airline, or car rental provider, with many offering free cancellation up to a certain point. Specific terms are clearly stated during the booking process and in your confirmation. Manage your bookings directly through your Booking.com account or contact customer service for assistance.
Company Information
Founded
1996
Headquarters
Amsterdam, Netherlands
Number of Stores
Over 190 support offices globally
Parent Company
Booking Holdings Inc.
Payment Methods
Sustainability
Booking.com highlights properties that feature design, sustainability, and comfort, allowing users to browse and filter results for accommodations with eco-friendly practices and sustainable credentials.
Frequently Asked Questions
How do I book a stay or flight on Booking.com?
You can easily book stays, flights, car rentals, and attractions directly on the Booking.com website or through their mobile app. Simply enter your destination, dates, and number of guests/travellers, then browse the available options and follow the prompts to complete your reservation.
What is the cancellation policy for bookings?
Cancellation policies vary depending on the specific property, airline, or car rental provider and the rate type you choose. Many options offer free cancellation up to a certain point. Always check the specific terms and conditions displayed during the booking process and in your confirmation email. You can manage cancellations or modifications through your Booking.com account.
How can I contact Booking.com customer service?
Booking.com offers 24/7 phone support. For customers in the UK, you can reach their customer service team by calling +44 20 3320 2609. Please note that Booking.com does not offer email support.
What is the Genius loyalty programme?
Genius is Booking.com's free loyalty programme, offering increasing discounts and perks across three levels. Benefits include 10-20% discounts on select stays, 10-15% discounts on rental cars, potential free breakfasts, room upgrades on select stays, and priority support for frequent bookers.
Does Booking.com offer discounts for NHS staff or military personnel?
Yes, Booking.com provides discounts for both NHS staff and military personnel. NHS staff in the UK can get up to 15% off UK and overseas hotel bookings plus an extra 4% cashback. Active, reserve, and retired military members in the U.S. and Canada can receive exclusive bonuses and rates on select cruise lines.
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NHS discount
Booking.com offers NHS staff in the UK up to 15% off UK and overseas hotel bookings, plus an extra 4% cashback. Eligibility is verified through an NHS ID.
Military & Blue Light discount
Booking.com offers exclusive bonuses and rates on select cruise lines for active, reserve, and retired military members in the U.S. and Canada. Military ID may be required for verification.
Join Genius
Booking.com's free Genius loyalty programme has three levels, offering increasing discounts (10-20% on stays, 10-15% on rental cars), free breakfasts, room upgrades, and priority support for frequent travellers.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Booking.com Quick Facts
| Standard Delivery | Booking.com provides digital booking services for travel accommodations, flights, car rentals, and attractions. All confirmations and tickets are sent electronically, typically via email, immediately after a successful booking. There is no physical delivery of goods. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Booking.com's 'returns' policy refers to the cancellation or modification of bookings. Policies vary by property, airline, or car rental provider, with many offering free cancellation up to a certain point. Specific terms are clearly stated during the booking process and in your confirmation. Manage your bookings directly through your Booking.com account or contact customer service for assistance. |
| Student Discount | Not available |
| NHS Discount | Booking.com offers NHS staff in the UK up to 15% off UK and overseas hotel bookings, plus an extra 4% cashback. Eligibility is verified through an NHS ID. |
| Military Discount | Booking.com offers exclusive bonuses and rates on select cruise lines for active, reserve, and retired military members in the U.S. and Canada. Military ID may be required for verification. |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Founded | 1996 |
| Headquarters | Amsterdam, Netherlands |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
+44 20 3320 2609Customer Service Email
customer.service@booking.comCustomer Service Hours
24/7
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