Duux UK
Duux UK offers beautifully designed air treatment products, including smart heaters, fans, and dehumidifiers, to ensure a healthy and comfortable living environment all year round.
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Shop at Duux UKAbout Duux UK: Designed for Better Air
Duux UK brings innovative Dutch design to your home, specialising in air treatment products that promote a healthy and comfortable living environment. Founded in 2008, Duux has over twenty years of expertise in air quality, combining a passion for elegant design with advanced technology. Their commitment is to provide optimal indoor air quality all year round, ensuring their products not only perform exceptionally but also blend seamlessly into any modern home.
Duux Product Range Highlights
Explore a comprehensive range of beautifully designed appliances at Duux UK. Their collection includes efficient heaters for cosy warmth, powerful fans for cooling relief, and essential dehumidifiers to combat dampness. Beyond core climate control, Duux also offers advanced humidifiers to hydrate your home, versatile mobile air conditioners, and comforting heated blankets and cushions for ultimate relaxation. Many products feature smart capabilities, allowing you to control your indoor climate from anywhere via the Duux app.
The Duux UK Shopping Experience
Shopping with Duux UK is designed for convenience and peace of mind. Browse their extensive online catalogue to find the perfect solution for your home's air quality needs. Benefit from a straightforward returns policy within 14 days and a minimum one-year manufacturer's guarantee on all products. Their dedicated customer service team is available Monday to Friday to assist with any queries. Duux also offers exclusive discounts for students, NHS staff, and military personnel, alongside a rewarding loyalty program, Duux Credits, to enhance your shopping journey.
Duux UK was founded in 2008 and is headquartered in Amsterdam, Netherlands, with Online only locations.
Discounts & Loyalty
Student Discount
Duux offers student discounts. Check their website for details on how to apply.
NHS Discount
Duux offers discounts for NHS and healthcare professionals. Visit their site for more information.
Military / Blue Light Discount
Duux provides discounts for military personnel. See their website for eligibility and redemption.
Loyalty Programme
Duux Credits
Earn Duux Credits for purchases, product reviews, and referrals. Redeem 100 credits for €1 discount at checkout, once over 100 credits are collected. Enhance your shopping with rewarding savings.
Shipping & Returns
Free UK delivery on orders over £50. Standard delivery 3-5 working days.
Returns Policy
30-day money-back guarantee. Products must be in original condition and packaging.
Company Information
Founded
2008
Headquarters
Amsterdam, Netherlands
Number of Stores
Online only
Payment Methods
Sustainability
Duux is committed to sustainability, optimising its supply chain to minimise carbon footprint. Offices run on sustainable energy, compensating CO2 emissions by planting trees with LifeTerra. Packaging is optimised for size and uses paper pulp interiors instead of Styrofoam, aiming for plastic-free packaging soon. Focus on efficient components for reduced emissions.
Frequently Asked Questions
How do I return an item to Duux UK?
If you wish to return an item for any reason (excluding faulty products, see warranty), you can do so within 14 calendar days of receipt. Please contact support@duux.co.uk to arrange your return. Duux UK will cover the cost of returning the goods and you will receive a full refund within 30 days.
What is the warranty on Duux products?
All Duux products come with a minimum one-year manufacturer's guarantee from the date of purchase. Should you experience a problem within this period, please contact support@duux.co.uk. Their customer service team will assist you, and if necessary, arrange a collection and repair.
How can I contact Duux UK customer service?
You can contact Duux UK customer service via email at contact@duux.co.uk or by using the contact form on their website. Their friendly support team is available Monday to Friday, from 08:00 to 16:00.
Can I control Duux products with my smartphone?
Yes, many Duux products are 'Smart' and can be controlled via the Duux app. This allows you to set up and manage your devices and indoor climate from your smartphone, anywhere in the world. Look for products marked 'Smart' for app compatibility.
What payment methods does Duux UK accept?
Duux UK accepts major credit and debit cards, including Visa and Mastercard, for online purchases. Additional payment options may be available at checkout.
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Contact Information
Customer Service
+44 (0) 1954 231 616Customer Service Email
contact@duux.co.ukCustomer Service Hours
Mon – Fri: 08:00–16:00. Sat – Sun: Closed
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