Zappos.com

American online retailer renowned for exceptional customer service and free shipping on shoes and clothing.

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ClothingCustomer ServiceE-CommerceFashionShoesUS Retail

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About Zappos.com

Zappos is an American online shoe and clothing retailer famous for its exceptional customer service and customer-first philosophy. Founded in 1999 and acquired by Amazon in 2009, Zappos revolutionised online shoe shopping with free shipping both ways, a generous 365-day return policy, and 24/7 customer service. The company offers an extensive selection of shoes, clothing, bags, and accessories from thousands of brands. While Zappos primarily serves US customers, their legendary approach to customer happiness has made them a benchmark for e-commerce excellence worldwide. Note: Zappos currently ships only to US addresses, US Territories, and Military APO/FPO addresses.

Discounts & Loyalty

Gift Cards Available

Loyalty Programme

Zappos VIP

Free expedited shipping, early access to sales, exclusive rewards, and points on every purchase.

Shipping & Returns

Free delivery over £0.00

Free standard shipping on all US orders with no minimum. Ships to US addresses, US Territories, and Military APO/FPO only. Does not ship internationally to UK.

Returns Policy

Free returns within 365 days. Items must be unworn and in original condition with tags. One of the most generous return policies in retail.

Frequently Asked Questions

Does Zappos ship to the UK?

Unfortunately, Zappos does not currently ship internationally. They only ship to US addresses, US Territories, and Military APO/FPO addresses.

What is Zappos' return policy?

Zappos offers free returns within 365 days of purchase. Items must be unworn, in original condition with all tags attached.

Is shipping really free?

Yes, Zappos offers free standard shipping on all orders with no minimum purchase required for US addresses.

Can I contact customer service 24/7?

Yes, Zappos customer service is available 24 hours a day, 7 days a week, 365 days a year by phone at 1-800-927-7671.

Zappos has redefined what customer service means in e-commerce. With free shipping on every order, free returns for a full year, and real humans available 24/7 to help, Zappos puts customers first in everything they do. Browse thousands of brands for shoes, clothing, and accessories, knowing that if something isn't perfect, returning it is completely hassle-free. Note: Currently serves US customers only.

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Contact Information

Customer Service

1-800-927-7671

Customer Service Hours

24/7/365

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