Gap Factory
Outlet store offering classic American fashion from Gap at significantly reduced prices year-round.
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Discounts & Loyalty
Military / Blue Light Discount
Gap Factory offers a military discount to active duty, veterans, and military families. Verify eligibility through ID.me to receive the discount online.
Gift Cards Available
Loyalty Programme
Gap Good Rewards
Earn points on every purchase across Gap Inc. brands. Members receive birthday rewards, early access to sales, and exclusive member-only offers. Points can be redeemed for rewards certificates.
Shipping & Returns
Standard delivery takes 5-7 business days. Express shipping available for faster delivery. Orders over the free delivery threshold qualify for complimentary standard shipping.
Returns Policy
45-day return policy for unworn items with tags attached. Online purchases can be returned by mail or to Gap Factory store locations. Refunds processed to original payment method within 5-7 business days.
Company Information
Founded
1969
Headquarters
San Francisco, California, USA
Number of Stores
200+
Parent Company
Gap Inc.
Payment Methods
Sustainability
As part of Gap Inc., Gap Factory benefits from the company's sustainability initiatives including water-saving denim processes, responsible sourcing practices, and commitments to reducing environmental impact across the supply chain.
Frequently Asked Questions
Is Gap Factory the same as Gap?
Gap Factory is the outlet division of Gap Inc. While it carries the Gap brand aesthetic, it offers a mix of made-for-outlet items and past-season Gap merchandise at reduced prices. Quality standards remain high but prices are significantly lower than mainline Gap stores.
Can I use Gap coupons at Gap Factory?
Gap and Gap Factory typically have separate promotions and codes. Gap Factory has its own discount codes and sales events. However, Gap Inc. credit card rewards and Gap Good Rewards points can generally be earned and redeemed across all Gap Inc. brands.
Does Gap Factory offer free delivery?
Yes, Gap Factory offers free standard delivery on orders over a certain threshold, typically £50. They also run frequent promotions offering free shipping on all orders during sale events.
What is Gap Factory's return policy?
Gap Factory offers a 45-day return policy for unworn items with original tags. You can return online purchases by mail using the provided return label or take them to a Gap Factory store location for immediate processing.
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Contact Information
Customer Service Hours
Monday to Friday, 9am - 9pm EST; Saturday to Sunday, 9am - 6pm EST
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