The Fragrance Shop
UK's largest independent fragrance retailer with 200+ stores.
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Discounts & Loyalty
Student Discount
Student discount available through verified student platforms.
NHS Discount
NHS discount available through Blue Light Card.
Military / Blue Light Discount
Armed forces discount available through Defence Discount Service.
Gift Cards Available
Loyalty Programme
MyTFS Membership
Earn points on purchases, receive birthday rewards, access exclusive member offers and early access to sales.
Shipping & Returns
Standard UK delivery available with multiple shipping options. Click and collect available at stores. Free delivery threshold and express options available.
Returns Policy
Return unopened items in original condition within 90 days to store with proof of purchase. Online returns require RMA number. Report issues within 72 hours of receipt. Faulty items replaced or refunded.
Company Information
Founded
1994
Headquarters
Manchester, UK
Number of Stores
200+
Payment Methods
Sustainability
The Fragrance Shop is committed to responsible retailing, working with brands to promote sustainable packaging and offering refillable fragrance options where available.
Frequently Asked Questions
Does The Fragrance Shop offer NHS discount?
Yes, The Fragrance Shop offers NHS discount through Blue Light Card. Student and armed forces discounts also available.
What is The Fragrance Shop return policy?
Return unopened items within 90 days to any store with proof of purchase, or arrange online return with RMA number.
What is Scentaddict?
Scentaddict is The Fragrance Shop's subscription service delivering designer fragrances to try each month.
Does The Fragrance Shop price match?
Check with customer service for current price match policies. The retailer aims to offer competitive pricing on all products.
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Customer Reviews
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Contact Information
Customer Service
+44 161 468 1701Customer Service Email
[email protected]Customer Service Hours
Monday-Friday: 9am-5pm
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