Bateel UK
Discover the world of Bateel UK, offering exceptional organic dates, gourmet chocolates, and luxurious gifts, perfect for indulgence or a thoughtful present.
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Shop at Bateel UKDiscover Bateel UK: Luxury Organic Dates & Gourmet Delights
Welcome to Bateel UK, your premier destination for exceptional organic dates, fine chocolates, and a curated selection of gourmet foods. Rooted in a rich heritage of sustainable farming since 1936, Bateel brings the unparalleled taste and luxury of Arabian hospitality to discerning customers across the United Kingdom. Our commitment to quality ensures every product offers a truly indulgent experience.
The Bateel Story: From Farm to Boutique
Bateel's journey began with date palm cultivation in Al Ghat, Saudi Arabia, growing into a world-renowned brand synonymous with gourmet excellence. The first Bateel Boutique in London opened in 2004, extending its reach and offering a distinctly different shopping experience. We pride ourselves on producing organic dates of the highest calibre, which form the cornerstone of our extensive gourmet range.
Explore Our Exquisite Product Range
Our online store offers a comprehensive selection of Bateel's finest creations. Indulge in our signature organic dates, available plain, filled with premium nuts, or as part of luxurious mixed date collections. Beyond dates, discover our decadent fine chocolates, including artisan truffles, chocolate bars, and unique Dubai Chocolates. For those seeking a wider culinary adventure, our gourmet food section features gourmet snacks, premium oils, balsamic vinegars, honeys, syrups, and delightful date biscuits. Bateel is also the ultimate destination for luxury gifts, with customisable collections presented in elegant wooden boxes, ballotins, and silver trays, perfect for any occasion.
A Seamless Shopping Experience
Shopping at Bateel UK is designed for convenience and satisfaction. Our website allows you to browse our full range of products, from individual treats to elaborate gift sets. We offer a 10% discount on your first purchase, inviting new customers to experience our luxury. While specific delivery and returns information is available in our terms, we strive to provide excellent customer service. Join the Bateel Rewards programme to earn points on every purchase and enjoy exclusive benefits, making your gourmet journey even more rewarding.
Bateel UK was founded in 1936 and is headquartered in Dubai, UAE (Saudi Arabian farms). It is part of Bateel International LLC, with 40 boutiques + 30 cafés worldwide locations.
Discounts & Loyalty
Gift Cards Available
Loyalty Programme
Bateel Rewards
The Bateel Rewards programme allows members to earn points on purchases across Bateel Boutiques, Café Bateel, Bateel El'an restaurants, and online at bateel.com. It features three tiers: Silver (10% back in points), Gold (15% back), and Platinum (20% back). Points can be redeemed for discounts on future purchases, offering a rewarding experience for loyal customers.
Shipping & Returns
UK and international delivery available. Express delivery options.
Returns Policy
Contact customer service for returns
Company Information
Founded
1936
Headquarters
Dubai, UAE (Saudi Arabian farms)
Number of Stores
40 boutiques + 30 cafés worldwide
Parent Company
Bateel International LLC
Payment Methods
Sustainability
Organic date farms with 100,000+ date palm trees in Saudi Arabia's Al Ghat region.
Frequently Asked Questions
What products does Bateel UK offer?
Bateel UK offers a luxurious selection of gourmet products, primarily known for its exceptional organic dates, including filled, plain, and Rhutab dates. Our range also features fine chocolates (truffles, bars, Dubai Chocolates), a variety of gourmet foods (snacks, oils, honey, coffee, date biscuits), and exquisite customisable luxury gift collections.
Do I need an account to shop at Bateel UK?
No, you do not need an account to place an order at Bateel. However, registering for an account offers additional benefits such as faster checkout, order tracking, and access to your purchase history.
How can I contact Bateel UK customer service?
For customer service enquiries, you can reach Bateel via email at customercare@bateel.com. You may also call the general customer service line at +971 800 228335, which operates from 7:30 am to 10:30 pm GST.
What is the Bateel Rewards loyalty programme?
The Bateel Rewards programme allows customers to earn points on purchases made across Bateel Boutiques, Café Bateel, Bateel El'an restaurants, and online. It features Silver, Gold, and Platinum tiers, offering 10%, 15%, and 20% back in points respectively, which can be redeemed for discounts on future purchases. You can join by downloading the Bateel Rewards App.
Does Bateel UK offer customisable gifts?
Yes, Bateel is an ultimate gifting destination, offering luxurious gift collections that are fully customisable. You can choose your preferred fillings for dates and select from a range of stunning packaging options, including wooden presentation boxes, ballotins, and silver trays, tailored to suit various themes and tastes.
What is Bateel's approach to returns?
Bateel's returns policy is outlined in their Terms and Conditions on the website. Customers are encouraged to review these terms carefully before placing an order. The policy details the conditions under which goods can be returned.
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Join Bateel Rewards
The Bateel Rewards programme allows members to earn points on purchases across Bateel Boutiques, Café Bateel, Bateel El'an restaurants, and online at bateel.com. It features three tiers: Silver (10% back in points), Gold (15% back), and Platinum (20% back). Points can be redeemed for discounts on future purchases, offering a rewarding experience for loyal customers.
Gift cards available
Buy discounted Bateel UK gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Bateel UK Quick Facts
| Standard Delivery | UK and international delivery available. Express delivery options. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Contact customer service for returns |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1936 |
| Headquarters | Dubai, UAE (Saudi Arabian farms) |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
+971 800 228335Customer Service Email
customercare@bateel.comCustomer Service Hours
UAE call centre operational hours are between 7:30 am to 10:30 pm (GST)
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