craghoppers.com
Craghoppers offers high-performance outdoor and adventure clothing & gear, crafted with 60 years of expertise for explorers seeking durable and sustainable apparel.
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Shop at craghoppers.comAbout Craghoppers: Your Adventure Companion
Craghoppers stands as a beacon for outdoor enthusiasts, offering high-performance hiking and adventure clothing and gear. With a rich heritage spanning over 60 years, the brand was founded by two competitive outdoor enthusiasts whose ambition led them to travel the world for inspiration. This dedication has cemented Craghoppers' reputation as an authority in outdoor and adventure travel clothing, constantly innovating to equip you for the harshest environments.
Our Commitment to Innovation and Sustainability
Innovation is at the core of Craghoppers, developing advanced technologies that enable adventurers to push their limits. Beyond performance, Craghoppers is deeply committed to sustainability. Their mission focuses on creating clothing and products as sustainably as possible, with robust traceability efforts across their supply chain, from garment manufacturers to raw materials. They are proud members of the Ethical Trading Initiative since 2012, demonstrating a strong commitment to corporate responsibility and social impact, including funding a primary school in Bangladesh and empowering female workers through health and education programmes.
Explore the Craghoppers Range
Discover a comprehensive selection of outdoor clothing and adventure gear designed for durability, comfort, and protection. From robust hiking jackets and waterproof trousers to versatile base layers and essential accessories, every item is mindfully made with expertise. Whether you're planning a challenging trek or a leisurely walk, Craghoppers provides the quality apparel you need to embrace the outdoors.
Seamless Shopping Experience
Shopping at Craghoppers is made convenient with options like free Click & Collect to one of their numerous UK stores. They also offer a rewarding 'Discover Pass' loyalty scheme, providing members with special prices, free delivery, and exclusive access. Furthermore, Craghoppers proudly supports students, NHS staff, and military personnel with dedicated discounts, making high-quality outdoor gear more accessible.
craghoppers.com was founded in 1965 and is headquartered in Manchester, UK. It is part of Regatta Group, with Over 300 locations.
Discounts & Loyalty
Student Discount
Craghoppers offers a 15% student discount, available via Student Beans and UNiDAYS.
NHS Discount
Craghoppers provides a 15% discount for key workers, including NHS staff. Verification is required through their website.
Military / Blue Light Discount
Craghoppers offers a 15% military discount for armed forces personnel.
Loyalty Programme
Discover Pass
The 'Discover Pass' loyalty scheme is free to join and offers members special prices, free delivery, exclusive event access, and opportunities for product testing.
Shipping & Returns
Craghoppers offers delivery with tracking for all orders. Free Click & Collect is available to any of their UK stores, where parcels are held for 7 days. Customers are advised to check for attempted delivery cards if a parcel is not received. Updates on order status are provided via email.
Returns Policy
Craghoppers provides a returns and refunds service. Orders cannot be cancelled or amended once placed, so unwanted items must be returned. Full details on how to arrange a return are available on their website, or you can contact customer service for assistance.
Company Information
Founded
1965
Headquarters
Manchester, UK
Number of Stores
Over 300
Parent Company
Regatta Group
Payment Methods
Sustainability
Craghoppers is committed to sustainability, aiming to make clothing and products as sustainable as possible. Initiatives include supply chain traceability (Tier 1 & 2), membership of the Ethical Trading Initiative since 2012, and social impact programmes like funding a school in Bangladesh and empowering female workers.
Frequently Asked Questions
How can I track my Craghoppers order?
You can view and track your order by logging into your account on the Craghoppers website. A tracking link will also be emailed to you upon despatch of your order. If you haven't heard from us within 48 hours, please contact customer service.
What is Craghoppers' return policy?
Craghoppers offers returns and refunds. If you wish to return an unwanted order, please refer to the 'Arrange a Return' section on their website for detailed instructions, or contact their customer service team for assistance. Please note, orders cannot be cancelled or amended once placed.
Do you offer Click & Collect?
Yes, Craghoppers offers a free Click & Collect service to all their stores. Simply select the Click & Collect option at checkout and enter your postcode to find your nearest store. Your parcel will be held for 7 days, and you'll receive an email when it's ready for collection.
What should I do if items are missing from my parcel?
If there are any items missing from your parcel and you have not received an email informing you of a stock cancellation, please contact the Craghoppers customer service team immediately for assistance.
How can I contact Craghoppers customer service?
You can contact Craghoppers customer service by requesting a callback, emailing them via their website's contact form, or by phone. They also offer a live chat service for immediate queries during specified hours.
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Contact Information
Customer Service
+44 0161 866 0583Customer Service Hours
Live Chat: Mon-Fri 10:30-15:00, Sat-Sun 11:00-13:00 (UTC); Email response: Mon-Fri 08:00-20:00, Sat-Sun 10:00-18:00 (UTC)
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