AllTrails (US & CA)
AllTrails (US & CA) is the ultimate digital guide for outdoor enthusiasts, offering over 500,000 curated trail maps for hiking, biking, and running worldwide.
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Shop at AllTrails (US & CA)About AllTrails (US & CA)
AllTrails, established in 2010 and based in San Francisco, California, is a leading digital platform dedicated to outdoor recreation. As a privately held company, with AllTrails, LLC as its parent entity and significant investment from Spectrum Equity and Permira, it has built a robust online community and mobile application. Its core mission is to connect people to the outdoors, promoting positivity, innovation, and stewardship of natural environments. AllTrails is renowned for its extensive database of trail guides and maps, making it a go-to resource for adventurers globally.
Discover Your Next Adventure with AllTrails
Comprehensive Trail Guides & Maps
With over 500,000 curated trails, AllTrails offers an unparalleled resource for planning your next outdoor excursion. The platform provides detailed maps, user-generated photos, and reviews for a vast array of activities including hiking, trail running, mountain biking, and camping. Users can easily search by location, activity, or trail difficulty, ensuring they find the perfect route for their skill level and desired experience. From serene nature walks to challenging climbs, AllTrails helps you explore unexpected gems in your own backyard or far-flung destinations.
Enhance Your Outdoor Experience with AllTrails+
For those seeking to maximise their adventures, the AllTrails+ premium membership offers exclusive features. Subscribers gain access to essential tools such as offline maps, ensuring navigation without mobile signal, and 3D trail previews for better route planning. Additional benefits include wrong turn alerts, custom route creation, and the ability to share your live location with safety contacts. This subscription service is designed to provide peace of mind and enhanced functionality for every outdoor enthusiast.
Customer Support & Community
AllTrails is committed to supporting its community of users. Customer service is available via email at support@alltrails.com, with assistance provided Monday through Friday, 9 am-5 pm PST. While primarily a digital platform, AllTrails fosters a strong online community, encouraging users to share their adventures using #GetOutThere and tagging @AllTrails on social media. They also offer various discounts, including special rates for students and NHS/healthcare workers, making outdoor exploration more accessible to a wider audience.
AllTrails (US & CA) was founded in 2010 and is headquartered in San Francisco, California, United States. It is part of AllTrails, LLC, with None locations.
Discounts & Loyalty
Student Discount
Students can get 40% off an annual AllTrails+ subscription via Student Beans. General coupons and seasonal sales may also offer discounts.
NHS Discount
NHS and healthcare workers can receive 30% off an annual AllTrails Plus membership via Health Service Discounts.
Gift Cards Available
Loyalty Programme
AllTrails+
AllTrails+ and AllTrails Peak subscriptions unlock additional features such as offline maps, 3D trail previews, wrong turn alerts, custom route building, and live sharing.
Shipping & Returns
As a digital platform, AllTrails provides instant access to its services upon subscription or purchase. There are no physical products requiring delivery.
Returns Policy
For digital subscriptions, AllTrails' refund policy typically involves specific terms and conditions, often related to the initial subscription period or cancellation before renewal. Users should consult their account or the AllTrails website for detailed terms regarding cancellations and refunds.
Company Information
Founded
2010
Headquarters
San Francisco, California, United States
Number of Stores
None
Parent Company
AllTrails, LLC
Payment Methods
Sustainability
AllTrails connects people to the outdoors, fostering an appreciation for nature and encouraging responsible exploration. While primarily a digital platform, their mission aligns with promoting stewardship of natural environments.
Frequently Asked Questions
How can I contact AllTrails customer service?
You can reach AllTrails customer service via email at support@alltrails.com. Their team is available Monday through Friday from 9 am to 5 pm PST, excluding holidays. A corporate phone number is also available at +1-415-545-****, and a support bot offers 24/7 assistance.
What is AllTrails+ and what benefits does it offer?
AllTrails+ is a premium membership that enhances your outdoor adventures. Benefits include offline maps, 3D trail previews, wrong turn alerts, custom route building, and live sharing of your location with loved ones.
Does AllTrails offer any discounts for students or healthcare workers?
Yes, AllTrails offers a 40% discount on an annual AllTrails+ subscription for students via Student Beans. NHS and healthcare workers can also get 30% off an annual AllTrails Plus membership through Health Service Discounts.
Can I use AllTrails maps when I'm offline?
Yes, with an AllTrails+ membership, you can download maps to your device and use them offline, ensuring you can navigate even without a mobile signal.
What kind of outdoor activities does AllTrails cover?
AllTrails provides guides and maps for a wide range of outdoor activities, including hiking, biking, trail running, camping, and more. You can discover over 500,000 curated trails worldwide.
Are gift cards available for AllTrails subscriptions?
Yes, AllTrails offers gift options, allowing you to give the gift of outdoor exploration to nature lovers in your life, which can be used for subscriptions like AllTrails+.
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Contact Information
Customer Service
+1-415-545-****Customer Service Email
support@alltrails.comCustomer Service Hours
Monday through Friday from 9 am-5 pm PST, excluding holidays.
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