UGG
Iconic Australian-inspired footwear brand famous for sheepskin boots and premium comfort accessories.
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Discounts & Loyalty
Student Discount
15% student discount available through UNiDAYS verification.
Gift Cards Available
Loyalty Programme
UGG Rewards
Earn points on purchases, exclusive member discounts, early access to new releases, and birthday rewards.
Shipping & Returns
Free standard UK delivery on orders over £100. Express delivery available. Orders typically dispatched within 1-2 business days.
Returns Policy
Free returns within 30 days of purchase. Items must be unworn with original packaging and tags attached.
Company Information
Founded
1978
Headquarters
Goleta, California, USA
Number of Stores
150+
Parent Company
Deckers Brands
Payment Methods
Sustainability
UGG is committed to sustainability through responsible sourcing, reduced water usage in production, and initiatives to lower carbon emissions. The brand uses LWG-certified leather and is working toward more sustainable materials.
Frequently Asked Questions
How do I clean my UGG boots?
Use UGG's official care products including the Sheepskin Cleaner and Conditioner. Gently brush with a soft bristle brush and allow to dry naturally away from direct heat.
Are UGG boots waterproof?
Classic UGG boots are water-resistant but not fully waterproof. For wet conditions, try the UGG Weather collection which features waterproof materials and sealed seams.
What size should I order?
UGG boots may feel snug initially as sheepskin molds to your foot. Most customers find their regular UK size comfortable, but the fit guide on each product page provides detailed sizing advice.
How long does delivery take?
Standard UK delivery takes 3-5 business days. Express delivery options are available for faster arrival. Free delivery on orders over £100.
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Contact Information
Customer Service
0800 917 1572Customer Service Email
[email protected]Customer Service Hours
Mon-Fri 9am-5pm
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