News
27 Jan
Q&A: Music Magpie founder talks AO acquisition and ‘spectacular’ Timpson partnership
Online consumer electronics retailer Music Magpie has been busy in recent years.
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Music Magpie
UK's largest electronics trade-in service and refurbished tech retailer offering sustainable shopping.
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Be the first to write a reviewAbout Music Magpie
Music Magpie is a pioneering British company that has revolutionised how people buy and sell pre-owned electronics and media since its founding in 2007 in Stockport by Steve Oliver and Walter Gleeson. What started in a garage buying second-hand CDs has grown into the UK's largest re-commerce platform, helping millions of customers trade in unwanted phones, tablets, laptops, gaming consoles, CDs, DVDs, and books for instant cash. The company also sells quality refurbished electronics at significant savings compared to new prices. Music Magpie's circular economy model has made it a sustainability success story, extending the life of electronics that might otherwise become e-waste. The company achieved remarkable recognition, becoming the first business to reach 10 million eBay feedback reviews and maintaining an excellent Trustpilot rating. Now part of the AO World group, Music Magpie continues its mission of making technology more accessible and sustainable.
News & Updates
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20 Jan
Music Magpie teams up with Timpson for instant smartphone trade-ins
Music Magpie is partnering with Timpson to provide consumers with an instant in-store smartphone trade-in service.
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News
20 Jan
Music Magpie partners with Timpson on in-store smartphone trade-ins
Electricals retailer AO World has announced that its Music Magpie recommerce business is partnering with Timpson to provide customers with a faster and more convenient way... View Article
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Shipping & Returns
Standard delivery takes 2-3 working days. Express next-day delivery available. All refurbished tech items come with secure packaging. Free returns labels provided for trade-in items.
Returns Policy
14-day money-back guarantee on all purchases. Refurbished devices can be returned for full refund within the return period. Items must be in original condition with all accessories.
Company Information
Founded
2007
Headquarters
Stockport, Greater Manchester, United Kingdom
Parent Company
AO World PLC
Payment Methods
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Sustainability
Music Magpie is built on sustainability, giving electronics and media a second life instead of becoming waste. The company has saved millions of items from landfill and significantly reduces the environmental impact of tech consumption through refurbishment and resale. Trading in old devices is both profitable and planet-friendly.
Frequently Asked Questions
How does Music Magpie trade-in work?
Enter your item's barcode or description on the website to get an instant quote. If happy, complete the order and post items for free using the provided label. Once received and checked, payment is sent to your bank account or PayPal within days.
Are Music Magpie refurbished phones reliable?
Yes, all refurbished phones undergo rigorous testing and quality checks. Devices are graded based on cosmetic condition, with all functionality verified. Each phone comes with a warranty and 14-day money-back guarantee for peace of mind.
What does Music Magpie buy?
Music Magpie buys smartphones, tablets, laptops, smartwatches, gaming consoles, games, CDs, DVDs, Blu-rays, and books. Items must meet minimum condition requirements. Check the website for current prices on specific items.
How long does Music Magpie payment take?
Once your items are received and pass inspection, payment is typically processed within 1-2 working days. Payments can be made to your bank account or PayPal. You'll receive confirmation once payment is sent.
Music Magpie offers a smarter way to buy and sell technology, combining great value with environmental responsibility. Trade in your old smartphones, tablets, laptops, games consoles, and media for instant cash using their simple online valuation tool—just enter the barcode or product details, post items for free, and get paid fast. Alternatively, shop quality refurbished electronics tested by experts at prices significantly below new retail. Every refurbished device comes with a warranty and the reassurance of Music Magpie's 14-day money-back guarantee. By choosing refurbished over new, you're not just saving money—you're helping reduce e-waste and the environmental impact of electronics manufacturing. Save even more with our Music Magpie discount codes and join millions of satisfied customers.
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Contact Information
Customer Service
0330 400 1498Customer Service Email
[email protected]Customer Service Hours
Monday to Friday, 8am - 8pm; Saturday, 9am - 5pm; Sunday, 10am - 4pm GMT
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