B & Q

B&Q is the UK's leading home improvement and garden living retailer, offering everything you need for DIY projects, home renovations, and outdoor spaces at everyday low prices.

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Home Appliances & Electricals

NHSFree over £75

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About B&Q – Your Home Improvement Partner

B&Q, a household name in the UK, has been empowering individuals to create their dream homes and gardens since its establishment in 1969. As part of the Kingfisher plc group, B&Q operates over 300 stores across the UK and Ireland, alongside its comprehensive online platform, diy.com. Known for its "everyday low prices," B&Q is dedicated to providing high-quality, affordable products for every type of home and garden project, from minor repairs to major renovations.

Explore the Extensive B&Q Product Range

DIY & Building Essentials

At B&Q, you'll find an incredible selection of DIY products and building materials. This includes everything from paint and decorating supplies by leading brands like Dulux and Valspar, to flooring, wallpaper, and tiling. For structural work and general maintenance, explore their hardware and building supplies.

Kitchens, Bathrooms & Home Furnishings

Transform your interior spaces with B&Q's stylish kitchens and appliances, alongside a wide range of bathroom and shower solutions. Discover home and furniture options, lighting, and heating and plumbing essentials to complete any room.

Garden & Outdoor Living

Elevate your outdoor space with B&Q's extensive garden and landscaping collection. Shop for sheds, garden power tools, compost, garden storage, and all the gardening essentials to maintain a beautiful exterior.

Seamless Shopping Experience at B&Q UK

B&Q offers a convenient shopping journey with various options tailored to your needs. Benefit from Click+Collect in as little as 15 minutes, or choose from flexible home delivery services, including free options for orders over £75. Their customer-friendly 90-day returns policy ensures satisfaction. Join the free B&Q Club for exclusive offers and discounts, enhancing your value with every purchase.

B & Q was founded in 1969 and is headquartered in Eastleigh, England, UK. It is part of Kingfisher plc, with Over 300 locations.

News & Updates

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B&Q announces roll-out of stoma-friendly toilets across stores nationwide

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! B&Q has rolled out stoma-friendly toilets across its stores, ensuring facilities better meet the needs of people living with a stoma. The upgraded facilities will include practical additions such as a hook for clothing or bags, a shelf or flat surface for medical supplies, a disposal bin inside the cubicle, and a mirror so the […] If you want more...

By Fiona Briggs

B&Q launches stoma-friendly toilets in stores

B&Q has rolled out stoma-friendly toilets across its stores, ensuring that its facilities better meet the needs of people living with a stoma.

By Eloise Hill

Discounts & Loyalty

NHS Discount

NHS staff and healthcare workers can get discounts via a 4% cashback on purchases through the Health Service Discounts ode cashback card and discounted B&Q Shopping Cards available via the Blue Light Card.

Military / Blue Light Discount

Military personnel and veterans can receive savings through the Defence Discount Service, including between 3% and 10% off B&Q gift cards.

Gift Cards Available

Loyalty Programme

B&Q Club

Join the free B&Q Club for exclusive benefits including emailed coupons (e.g., 10% off or more with minimum spend), special offers, 10% off key cutting, digital receipts, updates on new ranges, and discounts on Hertz van rental. New members often receive a welcome coupon for £5 off a £30 spend.

Shipping & Returns

Free delivery over £75Click & Collect

B&Q offers standard delivery for £6 (free for orders over £75), large item delivery for £12 (free over £350), and bulk delivery for £30 (minimum order £100). Next day delivery is available on selected products. Verified seller items have separate delivery arrangements. Click+Collect is available in as little as 15 minutes.

Returns Policy

B&Q offers a 90-day returns policy for products in their original condition. Items cut to size, made to measure, mixed to individual requirements, or perishable goods are generally non-returnable unless faulty. Returns can be made in-store or by following online instructions for products purchased from B&Q or verified sellers.

Frequently Asked Questions

What are B&Q's delivery options and costs?

B&Q offers standard delivery for £6, which is free for orders over £75. Large item delivery costs £12 (free over £350), and bulk delivery is £30 for orders over £100. Next day delivery is available on selected products. You can also use Click+Collect, often ready in as little as 15 minutes.

What is B&Q's returns policy?

You can return most products in their original condition within 90 days of purchase. Please note that items cut to size, made to measure, custom mixed paints, or perishable goods like plants are generally non-returnable unless faulty. Returns can be made in-store or by following the online instructions.

What payment methods does B&Q accept?

B&Q accepts Visa debit and credit cards (including Delta and Electron), Mastercard, Trade UK card, PayPal (including PayPal Credit and Pay in 3), Apple Pay, and Google Pay for online orders.

What is the B&Q Club and what are its benefits?

The B&Q Club is a free loyalty scheme offering members exclusive benefits. These include emailed coupons (e.g., 10% off or more), special offers, a 10% discount on key cutting in-store, digital receipts, updates on new ranges, and discounts on Hertz van rental. New members often receive a welcome coupon.

What are 'verified sellers' on diy.com?

Verified sellers are brands or retailers that offer their products directly on the B&Q website. They undergo a verification process to ensure they meet B&Q's quality and service standards. Delivery for items from verified sellers is arranged directly by the seller after your order is placed.

Does B&Q offer discounts for NHS staff or military personnel?

Yes, B&Q offers discounts for NHS staff and healthcare workers through Health Service Discounts and Blue Light Card. Military personnel and veterans can also receive savings on B&Q gift cards via the Defence Discount Service.

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Contact Information

Customer Service

0333 014 3098

Customer Service Email

B&QCustomerSupportTeam@b-and-q.co.uk

Customer Service Hours

Monday to Saturday 8 am to 8 pm, Sunday 10 am to 4 pm

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