Backcountry.com
Backcountry.com is a leading US online retailer for outdoor recreation gear and clothing, though currently unavailable to customers in the UK due to GDPR regulations.
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Shop at Backcountry.comAbout Backcountry.com
Backcountry.com is a prominent American online retailer specialising in high-quality outdoor recreation gear and apparel. Founded in 1996 and headquartered in Utah, USA, the company has built a strong reputation for providing adventurers with everything they need for their outdoor pursuits. While renowned for its extensive range, it's important for UK customers to note that Backcountry.com is currently not available to customers located in the European Union or the UK due to GDPR regulations. This means direct purchases and shipping to the UK are not possible at this time.
Product Range Highlights
Despite its current unavailability to UK shoppers, Backcountry.com typically offers a comprehensive selection of products. Their inventory spans categories such as camping and hiking equipment, climbing gear, cycling apparel and accessories, ski and snowboard equipment, and a wide array of outdoor clothing and footwear. They stock items from leading global brands, ensuring durability, performance, and style for various outdoor activities. From technical jackets and waterproof trousers to durable backpacks and specialised footwear, the range is designed to cater to both seasoned explorers and casual outdoor enthusiasts.
Customer Service and Loyalty
Backcountry.com prides itself on its customer service, offering support via phone and email for existing orders and inquiries. They also operate a loyalty programme, the Summit Club, which rewards members with benefits like birthday gifts and early access to promotions. For those eligible in regions where they operate, they provide discounts for students, healthcare workers, and military personnel, reflecting their commitment to supporting various communities. However, these services and programmes are not accessible to UK customers due to the regional restrictions.
Backcountry.com was founded in 1996 and is headquartered in Park City, Utah, USA. It is part of CSC Generation, with Approximately 4 to 6 physical stores locations.
Discounts & Loyalty
Student Discount
Backcountry offers a 20% discount on select full-price gear for current college and graduate students. Verification is available through Student Beans, UNiDAYS, or SheerID.
NHS Discount
Backcountry provides an exclusive 20% discount for healthcare workers through their ID.me Program.
Military / Blue Light Discount
Backcountry offers a discount ranging from 10% to 25% for military members (active duty, veterans, reservists, retirees, and their immediate families). Verification is through ID.me for 20% or by sending a request from a .mil email address to groupsales@backcountry.com.
Loyalty Programme
Summit Club
The Summit Club offers two tiers: a free tier with a 10% off birthday gift and early access to promotions, and a paid Summit Club+ tier (£49/year) providing 10% instant cashback, free 2-day shipping on orders over £150, a dedicated Gearhead® Expert, a 20% off birthday gift, and exclusive perks.
Shipping & Returns
International shipping available including UK delivery.
Returns Policy
Returns accepted within 30 days. Some exclusions apply.
Company Information
Founded
1996
Headquarters
Park City, Utah, USA
Number of Stores
Approximately 4 to 6 physical stores
Parent Company
CSC Generation
Payment Methods
Frequently Asked Questions
Is Backcountry.com available to customers in the UK?
No, due to GDPR regulations, Backcountry.com is currently not available to customers located in the European Union, which includes the UK. We apologise for any inconvenience this may cause.
What kind of products does Backcountry.com typically sell?
Backcountry.com is known for selling a wide range of outdoor recreation gear and clothing. This includes equipment for camping, hiking, climbing, cycling, skiing, snowboarding, as well as outdoor apparel and footwear from leading brands.
How can I contact Backcountry.com for questions about existing orders?
If you have an existing order from a region where Backcountry.com operates, you can contact their customer experience team at customerexperience@backcountry.com or call them at 1-800-409-4502 or 1-801-204-4655. Please note that new orders are not possible from the UK.
Does Backcountry.com offer any loyalty programmes or discounts?
Yes, for customers in available regions, Backcountry.com offers the Summit Club loyalty programme with various benefits. They also provide discounts for students, healthcare workers, and military personnel. However, these are not accessible to UK customers due to regional restrictions.
What are the customer service hours for Backcountry.com?
For customers in regions where they operate, Backcountry.com's chat and phone support are available Monday - Friday: 8 am – 8 pm MST, and Saturday & Sunday: 8 am – 6 pm MST.
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Contact Information
Customer Service
1-800-409-4502, 1-801-204-4655Customer Service Email
customerexperience@backcountry.comCustomer Service Hours
Chat & Phone: Monday - Friday: 8 am – 8 pm MST; Saturday & Sunday: 8 am – 6 pm MST
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